LIMITED INJAPAN

Free 100MB GIFT Only for the applicants until September 30th, 2017

OVERVIEW

Japan Welcome SIM is a great prepaid SIM service for travelers come to Japan.
LTE Data capacity can be obtained by browsing advertisement, answering questionnaires etc.

Promotion

DEBUT PROMOTION

Until September 30, 2017

Right now, anyone can get a free 100MB LTE/3G data bundle!

application

Anyone who applies for a Japan Welcome SIM within the period receives a free 100MB LTE/3G data bundle!!

Referral Campaign

Until September 30, 2017

During the period, if applied for Japan Welcome SIM 100 MB of high-speed traffic you will be given 100MB of high-speed communication traffic volume!

you

You

get100MB
you

Friend

get100MB

Click here for details

REFERRAL CAMPAIGN

STEPS UP TO GET BENEFITS
  • 01

    01

    Get coupon code to introduce your friend after application

  • 02

    02

    Teach your friends

  • 03

    03

    Your friend input coupon code, and apply

  • 04

    04

    You and your friend will receive 100MB of high-speed communication traffic volume

Attention

  • Only applications before September 30, 2017 are applicable.
  • You will receive 100MB of LTE/3G data capacity for each person you introduce, up to a maximum of 10 people (for 1GB).
  • The LTE/3G data addition will be reflected in real-time upon completion of the application; however, depending on the transmission situation, there may be a delay in receiving the data.

SPEC

period
AVAILABILITY PERIOD
15 days

You get an unlimited 128kbps connection for the first 15 days.

service reword
 
Top up by watching ads etc.

You can get LTE /3G data by watching ads / answering questionnaires

recharge
 
Purchase high-speed communication traffic volume
  • 100MB: 200Yen (excluding tax)
  • 500MB: 700Yen (excluding tax)
size
SIM size
Multi-cut SIM

There are 3 types standard / micro / nano are supported.

type
SERVICE TYPE
Use for data communication

As this is only for data transmission, voice calls are not possible. However, it can be used to receive SMS text messages.

speed
COMMUNICATION SPEED
3G/4G(LTE)

(Downlink maximum 682 Mbps / Upload maximum 50 Mbps)

service area
AVAILABLE AREA
Can be used throughout Japan

Can be used throughout Japan
Click here for details
(only Japanese)

service setting
 
APN setting is unnecessary

PLAN

Plan1000

price
Charge
1,000YEN (Excluding tax)
data ammount
High-speed communication traffic volume
0MB

Plan1700

price
Charge
1,700YEN (Excluding tax)
data ammount
High-speed communication traffic volume
500MB

FLOW OF USE

Action in your country

application
01.Application
  • ・Access the application site
  • ・An ID (d ACCOUNT) is issued
  • ・Choose your plan and pay by credit card
mission
02.Accumulate LTE/3G data capacity

You can get LTE/3G data capacity by watching video ads and answering questionnaires.

You can buy LTE/3G data in bundles of 100MB and 500MB

Performed in Japan

receiving sim card
03.Get SIM

Show the exchange code at the airport's exchanging place and receive SIM

steps to use sim card
04.Activate SIM

Replace SIM and use without APN setting

Apply for service

FAQ

Services and specifications

What kind of service is Japan Welcome SIM?

This service is a prepaid SIM service for mobile data transmission, provided by NTT DOCOMO, Inc. to visitors to Japan. Since this service is for data transmission only, voice calls are not possible. However, SMS text messages can be received only.

What kind of plans are available?

The following two plans are available:

  • 1. Plan 1000⇒ 1000 yen (excluding tax) high-speed data: 0MB
  • 2. Plan 1700⇒ 1700 yen (excluding tax) high-speed data: 500MB

For either plan, you can use an unlimited 128kbps connection for the first 15 days.

In what areas can I use the Japan Welcome SIM?

Transmission is possible countrywide in Japan.

Specific areas can be confirmed through the following website. (Japanese only)


https://www.nttdocomo.co.jp/support/area/

Is transmission impossible if my LTE/3G data capacity runs out?

You can use an unlimited 128kbps connection for the first 15 days of using the SIM card.

Can I make voice calls or use SMS text messages?

Voice is not available. SMS can only be received, not sent.

Is tethering possible?

It depends on the devices you use. Please refer to the guide book of your device.

Does it support 2G/GSM?

Unfortunately, 2G/GSM devices are not supported.

How fast the data transmission will be?

High-speed data transmission
- 682Mpbs maximum (Download)
-50Mbps maximum (Upload)
Slow data transmission: 128Kbps maximum for both download and upload

How much data capacity should I charge for high-speed transmission?

The volume of data required will vary depending on your usage situation and the number of days you are staying.
For reference, please consider the following approximations of what you can do with 100MB of data:

Browse the top page of a news website (mobile version): approx. 340 times
Send a text message (about 100 characters): approx. 5,600 times
Watch a video (medium quality): 24 minutes

What SIM sizes are available?

We have nano, mini and standard size.

What is a Multi-cut SIM?

A Multi-cut SIM is a three-in-one card that you can use as a nano, mini or standard-sized SIM.

Are there any restrictions on mobile data usage?

Depending on network conditions, there may be cases where the transmission gets slower or connection becomes difficult. Also, you may be disconnected in case of attempting to transfer a high vlume of packets in one session or within a given period of time, in case of staying connected for long periods of time or in case of continuous attempts to connect over a given priod of time.
We also reserve the right to restrict the traffic by the specific software or protocols which we designate.

Can I use a single SIM card in multiple devices?

As long as your devices are supported, you are able to swap the SIM card among devices.

Can I also apply / use from a computer?

You can also apply / use from a personal computer.

Are there conditions for terminals that can use Japan Welcome SIM?

The Service may be used by SIM-unlocked devices that satisfy the following requirements. (Please verify prior to applying for the service.)

  • -Your device and SIM card are being used on the network with which the DOCOMO operates a roaming partnership in your native country, or your device has received a technical certification.
  • -Your device should operate on one of the following frequencies:
    LTE: Bands 1/3/19/21/28 FOMA (3G)’ Bands I/VI/XIX

How can I check your roaming partner?

How can I check that my device has received a technical certification.

If you can check the Technical Conformity mark on the device which you insert the SIM card, your device has received a technical certification. Technical Conformity mark is printed on the device's body or displayed in the setting menu.
- For Technical Conformity mark, please confirm here. (English Only)

http://www.tele.soumu.go.jp/e/adm/monitoring/illegal/monitoring_qa/index.htm

About applications

What is a d ACCOUNT?

A d ACCOUNT is an ID which is necessary to confirm your identity when using smartphone and/or computer services provide by NTT DOCOMO or websites that have a "d ACCOUNT login".

Can someone other than the applicant use this service?

Only the applicant may use the service. Reselling or allowing an unspecified third party to use the service is forbidden. If discovered, transmission will be cut off and the contract terminated.

I didn't receive a confirmation email when my d ACCOUNT was issued, so I can't complete the registration procedures.

Please check whether it is in the junk e-mail folder.
Or, since there is a possibility that the E-mail address you entered when creating the d ACCOUNT is incorrect, please make sure you do not make a mistake again.

My d ACCOUNT password is locked.

Access this page to reset your password.

I forgot my d ACCOUNT ID/password.

Your d ACCOUNT ID is the e-mail address you used to register. If you have forgotten your password, you can reset it at this page.

Other d ACCOUNT inquiries

Please see here for all other d ACCOUNT-related inquiries (Japanese only)

http://id.smt.docomo.ne.jp/src/utility/ctop_help_pc.html

d ACCOUNT top page -> お困りのときに

I do not have a credit card. Can I still apply?

In order to prevent unauthorized use, we must confirm applicants’ identities.
Therefore, if you do not have a credit card, you will be unable to apply.

My registration confirmation e-mail has not arrived.

Please check your spam folder to see if the e-mail has been sorted into there.
You may have also incorrectly entered the e-mail address you used to register with. If this is the case, please try registering again with the correct address.

What are the details I entered when registering used for?

These details are used for ongoing service improvements.

Can I change my desired date of pickup of my SIM card?

You can change it by logging in to the Japan Welcome SIM site.

Can I change my plan?

Plans cannot be changed.
However, the difference between Plan 1000 and Plan 1700 is whether a 500MB package of high-speed data is included. Therefore, if you are on Plan 1000 and require high-speed data, you can log in and purchase a 500MB credit.

Can a single user make use of multiple SIM cards?

Multiple applications are not accepted.

Is there an age restriction?

This service is open to people age 20 and up.

What are coupon codes?

Coupon codes offer a discount or bonus when applied at checkout. Please consult with the coupon code issuer for details on what benefits it offers.

Can I enter multiple coupon codes?

You can only apply one coupon code per submission.

I forgot to enter my coupon code. Can I enter it after applying?

Coupon codes must be entered when applying; they cannot be entered after the fact.

I entered my coupon code, but I am getting an error.

In general, this could be caused by one of the three issues below:

  • - The coupon code has expired.
  • - The coupon code is incorrect.
  • - This is part of a “Refer a Friend” promotion, and the number of introductions has been used up.

I am unable to process payment with a credit card.

Please wait and try again later. If the issue is still not resolved at that time, please contact your credit card provider. We support Visa, MasterCard, American Express, and JCB cards.

I am unable to select a SIM card size when applying.

Since we offer Multi-cut SIM cards, you can cut yours to the respective size even if you do not select a specific size when applying.

Can I change the date and location where I plan to pick up my SIM card?

You can change the above within 150 days of application.
Note that dates are displayed based on Japan Time.

I applied, but I am getting sent back to the purchase screen.

There is a possibility that the application did not register successfully. Please check your inbox for a confirmation e-mail. If 150 or more days have elapsed since application or 15 days have elapsed since the start of use, the service automatically terminates, so you will have to apply for a new card.

When using the service for a second time, can I use my previous d ACCOUNT?

Yes, you can.

When using the service for a second time, can I use the SIM card I first used?

No, you cannot. Please reapply and obtain a new SIM card.

Credits for viewing advertisements

What are the credits I can get for viewing advertisements?

By watching advertisements on the page or responding to surveys, you can get credits for high-speed data usage.

What are the requirements for getting data credits by watching advertisements?

This varies based on the advertisements offered. Please log in to the site to check.

How long will it take for my high-speed data to become active after watching advertisements?

It will be enabled immediately.
Note that the high-speed volume displayed on the site may not be immediately applied.

What is the maximum amount of high-speed data I can get credited for watching advertisements?

There is no maximum, but the number of advertisements available to you varies based on the nature of your application and current availability.

I watched advertisements but did not get any data credited.

Note that data balance displayed may differ slightly from actual data balance. Please wait and try again.
Note that watching the same advertisement twice will not entitle you to additional credits.

The video advertisements do not play back.

This can be affected by your device’s OS, browser, and network conditions. Please update to the latest version, check your connection, and try again.

The app is not installed properly.

This can be affected by your device’s OS and network conditions. Please update to the latest version, check your connection, and try again.

The survey page is not displayed.

This can be affected by your device’s OS, browser, and network conditions. Please update to the latest version, check your connection, and try again.

Only a few advertisements are displayed.

Depending on your application status or the number of advertisements available at that time, there may be only a few. New advertisements are posted on an ongoing basis, so please check the site periodically.

The advertisements appearing from me are different from the ones my friend gets.

We display advertisements targeted to specific users, so they may differ.

I installed the app, but I am not getting my data credits.

If you already have the app installed, the data may not be applied.

Purchasing data credits

Can I charge additional data by buying credits?

Provided your card is still valid for use, you can purchase high-speed data.

Where can I buy this?

Log in to the site, then access Menu, then Recharge.

What sizes of data are available?

You can purchase in increments of 100MB and 500MB. 100MB: 200 JPY (Excluding tax); 500MB: 700 JPY (Excluding tax).

If I want to apply again within 15 days of starting use of the SIM card, what should I do?

We do not accept simultaneous applications; you will have to first cancel your current subscription before applying.

Can I use the service for more than 15 days?

Unfortunately, this is not supported. The SIM cards are valid for 15 days from the day of first use.

If I purchase high-speed data, can I extend the usage period for the service?

The SIM card usage period is 15 days from the day of first use. We do not offer extensions.

How long will it take for my high-speed data to become active after purchasing it?

It will be enabled immediately after purchase.
Note that the high-speed volume displayed on the site may not be immediately applied.

I purchased high-speed data, but my balance did not increase.

Note that data balance displayed may differ slightly from actual data balance. Please wait and try again.

Where can I check my past purchased data?

Log in to the site, then access Menu, then Customer Information.

What payment methods are offered?

We support credit card payments only. You can use a Visa, MasterCard, American Express, or JCB card.

Can I transfer leftover charges to my next account?

No, you cannot.

SIM pickup and starting use

Where do I pick up my card?

Pickup locations include airport service counters. For details, see here.

How does SIM card pickup work?

After registration, log in to your account and print or take a screen shot of the exchange QR code displayed, and show that to a staff at the pick-up location.

I am getting a message that says, “Exchange Code Cannot be Used.”

This may be caused by the following issues. Please check the issue and apply again.

  • - You canceled service with the issuer of the coupon code used at checkout, thereby automatically canceling its use on Japan Welcome SIM.
  • - Incorrect/unauthorized application data was submitted.

I forgot to collect my SIM card. Can you send it to my hotel?

We do not offer a shipment service. Please visit the collection point to pick it up.

Can I pick up my SIM card at a different place and date than the one I registered for?

As a rule, no. You must first change these details in advance.

How can I begin using the service?

Please follow the steps below.

  • - Insert the SIM card into your device and access the activation site listed on the instruction manual.
  • - Log in to your d ACCOUNT.
  • - Enter the telephone number of the SIM card (displayed on the card) and obtain a confirmation SMS.
  • - Enter the number on the SMS on the activation site

*No need to configure APN settings

What are APN settings?

APN refers to an access point name and is a setting that is usually required when configuring a network. However, our system automates this process for you.

About campaign

What is a debut campaign?

It is a campaign to give 100 MB for everyone who applied for Japan Welcome SIM during the period from July 1, 2017 to September 30, 2017 at the time of application.

What is the friend introduction campaign ?

In this promotion, users (referrer) under contract with Japan Welcome SIM through September 30, 2017 are offered a coupon code that they can present to new users (referee) to use when applying. This entitles both parties to a gift of 100MB in high-speed data.
It is applied to applications made through September 30, 2017.
Each person you introduce entitles you to 100MB of high-speed data, up to a maximum of 10 people (1GB).
The high-speed data bonus is applied in real-time after the referee completes application, but may be delayed due to network connectivity.

Where can I check my “refer a friend” codes?

Log in to the site, then access Menu, then Refer a Friend.

Cancellation/withdrawal

Can I cancel my plan?

Access your customer details page on the Japan Welcome SIM site to carry out cancellation procedures. Note that payments are not refunded, regardless of whether you have or have not used the service.

Post-use procedures

After concluding or terminating use of the service, do I have to return the SIM card?

After using the service, please cut the SIM card with scissors to prevent fraudulent use and dispose of it accordingly.

  • *Note that ownership rights of the SIM card vest with our company.
  • *If you wish to return the card to us, please send it to the address below.

You are responsible for return shipping fees.

Post code: 100-6150
Sanno Park Tower, 17th Floor, 2-11-1, Nagata-cho, Chiyoda-ku, Tokyo
SIM Card Returns Center c/o Japan Welcome SIM

Miscellaneous

My connection speed is slow.

After using up your high-speed data, your connection will be returned to speeds up to 128kbps. If you wish to continue using high-speed data, please obtain credits by watching advertisements or purchasing additional credits.
Note that the connection speed listed is the maximum technically attainable and is not intended as a guarantee of speed under actual usage conditions. Note that connection speed may be slower depending on your device, the network equipment in the area in which you are connecting, and network congestion. Also note that connection speed listed varies by device.
For details on NTT DOCOMO’s areas supporting LTE speeds up to 682Mbps, please see the NTT DOCOMO web site.

I damaged or lost my SIM card.

If, after commencing use, you lose, damage, or break your SIM card, rendering it unusable, we are unable to provide a new one or accept returns or exchanges.

I have barely used my card, but my high-speed data ran out.

Note that your device may be carrying out software upgrades and background updates automatically when using apps, causing a high volume of data to be sent and received. To prevent unintended data usage, we suggest turning your app’s automatic update settings, and automatic photo backup settings, to off.

Where can I see the details with which I registered?

Please log in to the site and access Menu, then Customer Information.

How can I delete the details with which I registered?

After 15 days since starting use, or if the card was not used and 150 days since application have elapsed, this data is deleted automatically.
If you wish to delete this data immediately, please cancel your subscription or withdraw from your d ACCOUNT. Note that withdrawing from your d ACCOUNT will automatically cancel and terminate your Japan Welcome SIM contract.

How can I opt out of AudienceOne?

Please access this page to carry out opt-out procedures.

Where can I see the service agreement and privacy policy?

Please see this page.

Notes & precautions

  • This service offers data-only packages. Voice calls are not supported. SMS (text messages) can only be received, not sent.
  • Applying for this service first requires registering a d ACCOUNT and e-mail address.
  • Payment for this service is made by credit card (Visa, MasterCard, American Express, and JCB).
  • This service is only available to individual applicants 20 years and older.
  • This service cannot be used outside of Japan.
  • Use of this service requires an unlocked device or one sold by us.
  • Before applying, please refer to the “Important Notifications Regarding Japan Welcome SIM Service Contracts.”
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